User experience research, team training and coaching - in person and remotely
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Kay has an amazing ability to connect with older women and establish their trust so they are willing to share deep emotions and experiences. Her research delivered rich and actionable insights into the lives of the women in our panel, especially around their experiences as caregivers. Her work will provide great value for our company as we develop new products and services that help people age well.
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We hired Kay twice as we really enjoy working with her. Her humanity and kindness are essential when testing cutting-edge technology with people who have chronic conditions. Her actionable and detailed reports have been necessary to our product development. Without these findings, Pillo would not be able to fulfill its valuable mission.
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“Kay was the lead researcher on an important project at iRobot. She quickly picked up the context she needed and began to ask thoughtful questions that improved the research approach. Along the way, she regularly provided valuable updates on findings and also built great expertise and credibility within what can be a challenging technically-oriented organization. Kay became the go-to person for customer knowledge on the topic. Ultimately, Kay made the project a success.”
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“Usability Resources provided Moxie Software with a third party, unbiased usability study on our software platform. Their methodology was very effective and their ability to gain the perfect respondents quickly was impressive. They provide fantastic, detailed insights – yet were also able to synthesize results and provide strategic recommendations. Their deliverables were top notch. Moxie gained valuable insights, great project management, and a partner in the process. I can’t wait to do our next project with Kay and her team.”
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“Kay has a unique and deep understanding of mobile user interface requirements. She has really helped our customers improve the user experience for the mobile apps they create with MobiFlex.”