Articles
- Success with stakeholders in a UX Research Project, QRCA VIEWS Spring 2022 – reprinted in Quirk’s Magazine, Summer 2022
- Liz Sanders on Generative Design Research QRCA VIEWS, Spring 2021
- How to Thrive in Uncharted Times an interview with Margaret Heffernan QRCA VIEWS, Winter 2020
- Jane Frost CEO of the UK’s Market Research Society on How to Raise the Profile of Our Profession QRCA VIEWS, Fall 2020
- Steve Portigal on the Key Skills of a User Experience Researcher QRCA VIEWS, Summer 2020
- Martin Raymond on Finding the Future in the Underbrush of Culture QRCA VIEWS, Winter 2019
- Richard Shotton – What Marketers Need to Know about Human Bias QRCA VIEWS, Fall 2019
- A Conversation with Dan Pink on His Most Recent Book “To Sell is Human”, QRCA VIEWS, Fall 2018
- Joe Coughlin of the MIT AgeLab on Product Development for Older Adults, QRCA VIEWS Winter 2018
- John Maeda on Artificial Intelligence and Research with People, QRCA VIEWS Spring 2018
- Clotaire Rapaille overlays the Culture Code with the US Election in 2016 (part 2), Summer 2017
- Al Ries on How to Position Brands in the 21st Century, QRCA VIEWS Fall 2017
- Using QDA Tools to Manage Customer Journey Map Research, QRCA VIEWS Fall 2016.
- Adding Usability Research to your Qual Practice, QRCA VIEWS Summer 2012
- Seven Things You Don’t Know about Usability Testing, Quirks, February 2013
- Getting Inside Your User’s Head, 9 Interviewing Tips, UX Matters, Winter 2013
Podcasts
- Margaret Heffernan – Thriving in uncharted times
- Liz Sanders – Qualitative tools for formative UX Research
- Richard Shotton – 25 behavioral biases that influence what we buy
- Joe Coughlin – The MIT AgeLab and how one day we will look forward to growing old
- Sarah DaVanzo – How L’Oreal detects future trends in cosmetics
- Martin Raymond – Using qualitative research to detect trends before they become apparent
- Frank Bentley – Designing mobile experiences that strengthen social bonds and give joy to consumers
- Bill Buxton – Shares his thoughts on Sketching User Experiences.
Speaking
- “How to develop your own Enterprise-level UX Research panel”, UXPA Boston, September 2021.
- “Working with stakeholders in a UX Research project”, Flex Your UX – QRCA Summit, September 2021
- “Qualitative Data Analysis Tools for UX Researchers” (with Stuart Robertson), UXPA Boston, June 2018
- “Leveraging Qualitative Data Analysis tools in longitudinal journey map research”, 13th International Congress of Qualitative Inquiry, University of Illinois, May 2018
- “Research Techniques to map the customer journey for Service Design”, American Marketing Association, May 2016.