“Her expertise produced a user-friendly, intuitive interface. In addition to the design, she took her ideas to customers for feedback. All of this was completed in the very tight timelines.”
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“Kay was great to work with. She took the time to understand our business, and to learn what we do and for whom. She is easy to work with, wonderful – always easy to communicate with…. Kay helped us develop a baseline and standards that we use going forward in developing the UI.”
“Her #1 most valuable contribution was an outside objective voice. Being able to leverage what she’s done previously and come in with a fresh ideas and a fresh perspective on things we’ve been hashing through for a long time.”
“The engineers had limited experience with usability testing, so Kay’s expertise in that area was very helpful. She didn’t have any predisposed opinions about our product when she started and her neutral perspective throughout the project proved to be effective. At the end of the testing she was able to say, ‘here are my recommendations and why’ and they were well-received.”
“Kay’s work addressed problems that we would never have seen on our own. Her process helped reduce and eliminate usability issues. No question, her work improved the quality of the product – its ease of use.”