Services

Boost your team’s UX Skills with Usability Resources’ customized training.

We offer three signature courses, each fine tuned by over three decades of teaching and industry expertise as a UX Consultant. Our training philosophy emphasizes hands-on engagement, small group discussions, and practical learning. These courses are customizable to suit your organization’s unique needs. They are available in remote, in-person, or on-the-job training formats. Every participant receives a comprehensive workbook for continued learning beyond the training.

No prerequisites are required—just a keen interest in understanding your end user’s needs, context, tasks, and journey. Our diverse student base across all our training has included product designers, managers, customer support, software engineers, writers and others involved in creating interactive websites and applications.

FOUNDATIONS OF USER RESEARCH

Embark on a three-day, activity-based journey introducing product teams to key User Experience (UX) research methods. This course systematically integrating the voice of the customer into product development, covering techniques like recruiting, in-depth interviews, product walk-throughs, heuristic and task analysis, and card sorting. Gain skills in working with stakeholders, identifying study objectives, selecting appropriate research methods, and planning and designing research activities across the product development lifecycle.

Course Highlights: Effective moderating techniques, data collection, analysis, and reporting.

Download a detailed course description.

PRINCIPLES OF USABILITY TESTING

Immerse your team in a two-day, hands-on training experience. Acquire the skills to run effective usability studies, identify design frustrations, and enhance user success. Day one focuses on key skills for running a successful user study, while day two empowers each student to moderate their own study with a real participant. Topics include heuristic review, setting study objectives, task development, diverse participant recruitment, moderation techniques, data collection, collaborative analysis, prioritization, and report writing.

Applicable to both physical and digital products.

Audience: Web designers, product managers, customer support, software engineers, and anyone involved in creating interactive websites and applications. Prior experience with user interviews is very helpful thought not required.
Download a detailed course description.

WORKSHOP IN DESIGN THINKING

Discover the power of the Design Thinking framework (Research-Define-Ideate-Prototype-Test) to enhance team collaboration in this 12-hour workshop. Through hands-on experience, participants learn problem-solving skills and effective solution ideation. This workshop, spanning three four-hour sessions, covers problem identification, solution brainstorming, user interviews and observations, product and service idea generation, collaborative idea selection, prototyping, feedback gathering, and innovative group meeting facilitation.

Ideal for professionals from any industry seeking team-oriented approaches to problem-solving.
Download a detailed workshop description.

Here’s some examples of how training was used to enhance team skills.

A young software company created an innovative and very successful product. They wanted to introduce usability into their software development process but were unsure of how to do this without impacting their delivery schedule. They hired Usability Resources to run a series of user interface design workshops with their product management and development teams. Using the feature redesign as our focus, the team learned how to produce wireframes for the new feature, gather end user feedback, and produce a polished version that could go directly to production.
A large non-profit organization was in the process of redesigning their Intranet which would be accessed by employees worldwide. They wanted to make sure the Intranet had all the information staff needed and that it was easy to access information. They hired Usability Resources to deliver a 3-day training to their IT staff that focused on the principles of Web design for different audiences.

Are you from a company with 100 or fewer Massachusetts employees?

Usability Resources Inc is an approved service provider for the Massachusetts Workforce Training Fund Express Program for the three classes we offer.  This program can provide 100% reimbursement for our training classes if your company is eligible. The goal of this program is to provide training resources that build employee skills and maintain the economic strength of small  Massachusetts businesses. The reimbursement process is pretty straightforward: companies must have a current Certificate of Good Standing (COGS) from the MA Dept of Revenue, file an application and pay for the course in full at least three weeks before it begins. Please get in touch with express@commcorp.org with questions about the program.