My company Usability Resources, Inc. provides User Experience (UX) Research, Training, and Research Panel development. I help you and your team create products that your target audience understands and enjoys using. With over 30 years of experience in UX, clients hire me to both deliver UX Research and boost their team’s ability to understand their customers through UX/Design Thinking training and helping them build their own UX Research panel.
User Experience/UX Consulting
I create customized research that is tailored to your budget and the unique needs of your product. I am skilled in a range of technology-driven and conventional methods that include in-depth interviews, in-home studies and beta testing, user walkthroughs, focus groups, diary studies and online communities. I will often combine methods to deliver a complete picture of the end user experience in context across time.
Clients hire me for traditional and mobile usability testing when they need objective, practical, and detailed feedback on their product from real end users. I know how to get test participants to open up about what they love and don’t like about your product. You will see the areas of your product design that confuse and frustrate people, don’t match their workflow, as well as those areas that are completely intuitive.
I can provide a complete end-to-end research service that includes recruiting, moderation, analysis and synthesis of results and project management. When you work with me, you gain empathy for the end user as well as practical insights on how to make your products and services more user-friendly for your target audience.