As the founder and principal of Usability Resources Inc, I am a seasoned User Experience (UX) consultant and educator. Over my multi-decade career, I’ve trained professionals across diverse industries in user research methods and usability testing, specializing in empowering product teams with qualitative research skills to create exceptional products.
My journey as a UX trainer spans varied settings, from working with Air Force officers to networking engineers and college librarians. Recognizing the importance of collaboration with stakeholders, I teach my students powerful techniques for connecting with diverse perspectives and priorities within teams.
In the evolving field of User Experience, I’ve maintained parallel roles as a UX researcher and trainer. This dual focus ensures a constant balance between staying current in technology and refining my skills as a qualitative researcher focused on Usability and the User Experience.
I hold a Masters in Social Work from Boston University, a Masters in Information Systems from Northeastern University, and a Bachelors in Humanities from McGill University. Additionally, I am a RIVA-certified Master Moderator. My past clients include HPE, Cisco, The Center for Medicare and Medicaid (CMS), Abt Associates, Georgia Pacific, the US Air Force, Concord Consortium, and Columbia University Libraries. I also teach for the RIVA Training Institute and within Northeastern University’s Health Informatics program.
Usability Resources Inc, founded in 2002, is a Massachusetts S-Corporation and is WBE/DBE certified as a woman-owned business. Transitioning from primarily consulting to training, I look forward to sharing my knowledge and teaching methods developed over 30 years with a new generation of professionals.
Gary Lombardo, Director of Product Management, Citrix