UX Training

Boost your team’s design productivity with Usability Resources’ customized usability and UX training.

I offer customized training workshops on:

• The principles of usability testing;
• Discovery-oriented interviewing techniques;
• The fundamentals of User Experience(UX) research;
• Principles of User Experience Research with a Design Thinking Approach;
• Prototyping and the fundamentals of user interface design

The instruction is interactive and hands-on delivered on-site or remotely. Students gain confidence by practicing what they learn via simulated role play and through actual sessions with outside participants. Often the workshops are blended with mentoring where I work with your team on a real project with real customers.

Your team will learn a variety of best practices and practical skills so they can confidently gather data from users. Specific skills include:

• Identifying research objectives
• How to structure studies and interviews
• Creating unbiased questions and probes
• Moderating interviews and usability studies
• Using projective techniques such as mapping and collage to gain a deeper understanding of the user’s world
• Recruiting techniques
• How to leverage online techniques such as diary studies and bulletin boards
• Developing questionnaires

The training includes
Live, customized and engaging instruction taught by an expert who has over two decades of experience in usability and training. A series of in-class projects that will help the student retain new information as they put their learning into action. We leverage projects from your organization so the learning is relevant. Each student receives a comprehensive workbook with a bibliography that will allow them to continue skill building. If you intend to apply what you learn to an actual usability study within your organization, I provide thirty days of phone-based followup as needed. Download detailed course descriptions