Steve Portigal is a true Luminary in the User Experience industry. He’s a well known author, keynote speaker and the host of the “Dollars to Donuts” podcast where he interviews high-level UX managers on their work, how they developed a UX practice within their organization, and the career path that led them to their current job. I’ve learned a great deal from Steve over the years and was delighted when he agreed to do a QRCA VIEWS Luminaries interview with me for the Summer 2020 issue. In this conversation Steve describes his techniques for quickly establishing trust with a participant and how to keep a UX research interview open and engaging for the user as well as for your client team.
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