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Define Tasks and Workflow
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Perot Systems
Progress Software
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How to Interview End Users (PDF)
Speaking and Writing
Review of Marketing to Leading Edge Baby Boomers (PDF)
Reviews of Consumer Insights 2.0 How Smart Companies Apply Customer Knowledge to the Bottom Line, The Practical Guide to Usability Testing, and The Handbook of Usability Testing (PDF)
Traffic analysis - how to track your website's success
What does it mean to create a successful online brand?
Usability Testing May Turn Online Prospects to Customers (PDF)
User Interface Design Grows Up
Usability testing proves useful in software development
A Bit of Frugality Goes a long way
Local hospitals try e-prescribing, mobile computing technologies
Wearable computers mix, match technologies
List of speaking engagements
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