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WE'LL HELP YOU FIND DESIGN PROBLEMS WITH YOUR PRODUCT.
Our clients bring us in for usability testing when they need objective detailed feedback on their product from real end users. We know how to get test participants to open up about what they love about your product, and more importantly, what they don’t. You also see the areas of your product design that confuse and frustrate people, as well as those areas that are completely intuitive. Not only do you get priceless feedback, but you also discover just who your users are.
Whether your product is just a concept, is up and-running, or is someplace in-between, we can test it.
If your product is still in concept or early design, we might use paper prototypes or electronic screen shots to elicit feedback. If the product is already released or in alpha/beta, we can run the sessions with the existing version, and perhaps blend our inquiry with prototypes showing new feature concepts. In between releases, clients often hire us to usability test their product and a competitor's to compare the two.
We deliver high-quality testing because we know how to identify and find the best test participants.
It’s critical to enlist test users who meet the profile of your target user and who can be totally objective. We can help you identify the type of end user who will bring you the most valuable feedback. We can also handle participant recruiting for you.
We work as a team with your team every step of the way
We let your team know exactly what to expect at every stage of the research. We encourage them to observe testing sessions. We discuss and evaluate the results with them. And finally, we facilitate debriefing sessions that are energetic, productive idea sessions in which the whole product team works together to create a more usable product.
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