We use a flexible approach to introducing usability, and we will adapt our methods to blend into your unique environment. Because of our deep experience, we can help you identify and fix usability problems quickly and efficiently.

Our services include:

• User Research
  We provide qualitative research for technology through in-depth interviews, focus groups, and site visits. All of our research is targeted to providing you with absorbable and actionable insights on your users and their tasks. Clients hire us as a reliable and cost-effective way to help them understand their users' needs and any problems that need to be addressed in a new website? design. Through our affiliates, we also have the capacity to complement our primary user research with surveysand market and competitive studies....more
  
  
• Usability Testing
  Usability testing is probably the best way to introduce user-centered design into a development organization. Our methods are practical and cost effective. They produce highly reliable data on usability problems. So that they can experience usability issues firsthand, we encourage developers to attend sessions. After the testing cycle, we work with your development team to agree on, prioritize, and find solutions to usability problems. By testing early and often you will catch design flaws or overlooked requirements before implementation. We often hold our live sessions in a conference room and our Internet-based remote sessions over an application-sharing program such as Net Meeting or WebEx....more
  
  User Interface Design
  We transform complex requirements into usable online interfaces through a user-centered design process. Clients call us to create user interface designs for new products or to redesign existing products. We work with desktop as well as Internet-based software applications. If necessary, we can teach your development team design principles and introduce them to a process for creating interface designs that they can carry forward into future releases of your product....more
  
  Training
  If your need is to just train your staff in usability and user-centered design, we can provide classroom training or mentoring, where we work alongside your staff as they complete a design project. Our training is tailored to your needs and can be delivered either in person or remotely....more