We asked our customers what they liked most about working with Usability Resources. Here are excerpts of what they said:

"Kay's work addressed problems that we would never have seen on our own. Her process helped reduce and eliminate usability issues. No question, her work improved the quality of the product - its ease of use."

D.V., President & CEO
Enterprise software manufacturer


"Kay was great to work with. She took the time to understand our business, and to learn what we do and for whom. She is easy to work with, wonderful - always easy to communicate with.... Kay helped us develop a baseline and standards that we use going forward in developing the UI."

K.M., Director of Product Management
Developer tools vendor


"Her #1 most valuable contribution was an outside objective voice. Being able to leverage what she's done previously and come in with a fresh ideas and a fresh perspective on things we've been hashing through for a long time."

M.T., Director of Client Services
Financial services software


"The engineers had limited experience with usability testing, so Kay's expertise in that area was very helpful. She didn't have any predisposed opinions about our product when she started and her neutral perspective throughout the project proved to be effective. At the end of the testing she was able to say, 'here are my recommendations and why' and they were well-received."

C.J., VP Marketing
Educational software vendor


"We were on very tight schedules - having a strong specification and requirement system that went from concept to development to the end of development was useful because it sped things up, eliminated rework, and resolved problems that would have come up without it."

"We are reusing a lot of the work she did for us. No question her work improved the quality of the product - its ease of use. It was a challenge for her to come up with ways to make it simpler. She brought us much further up the learning curve than we ever would have on our own."

D.V., CEO and Founder
Financial services software


"Usability Resources most valuable contribution was the wake up call to the engineering people - the eye opener"

F.T, Product Manager
Software development tools

“By working directly with our customers Kay was able to quickly understand the use cases for our product and help build a more intuitive user interface.  Equally as important, Kay was able to work closely with our product management and engineering teams to not only to design the UI for the next release of our product, but also lay the foundation for a more robust user experience in future releases.  Kay did a great job and I would highly recommend her for user experience design."

G.L., Principal Product Manager
Enterprise management software

“Kay delivered what was asked for and more… she gave us more insights than we ever expected into how we can improve our hospital’s online recruiting efforts… I found her extremely thoughtful and thorough… Her work helped us focus and get organized!”

B.B., Public Relations Director
Large hospital system

“She completely understood our business needs. Her overall work and designs are well conceived, easy to understand and to implement. She showed a real talent for working with engineering and business staff alike, and succeeded in getting us all on the same page!”

D.B., Business Analyst
Medical professional association

“Kay identified the gaps and barriers where people were getting stuck, and she found ways to make it easier for them. As a result of her excellent research and design our users are able to do things on their own…. She was fantastic to work with, both professionally and personally.”

L.C., Editor-in-Chief
Medical professional association

“She did an expert review of our site where she really put on the end user’s hat and shoes. The results were very clear and complete. We will be able to use her work well into the future.”

D.O., Human Resources Manager
Large hospital system