Usability Resources :: User research and user experience design for Web and mobile products

Usability Resources – experts at leveraging user feedback to help organizations design winning products and services.

Designing successful products requires in-depth knowledge of a user community and its needs and challenges. Companies call us when they need expert user research, usability testing, and user interface design for Web and mobile applications. We help our clients integrate user research and usability testing into products and services that are easy to learn and use.

In our work with clients we focus on the usability aspects of your project that are critical to its success. We provide the best user-centered services at a reasonable price.

How can organizations use social technology to tap into the brainpower and creativity of their workers?
We researched this for the International Association of Business Communicators(IABC) and Marketwire. We did in-depth interviews and an online panel with 10 Community Managers and internationally- recognized experts in crowdsourcing and open source techniques.

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Current projects include market research for consumer Web sites and usability testing for government-sponsored health technology.

IABC/Marketwire just published our report on creating vibrant online collaborative communities

Recent talk: New England chapter of the QRCA "What market researchers should know about usability testing"

Most requested downloads:

Whitepaper "Social software they willl love to use"

QRCA article "Virtual team success" - reseach results on how remote teams can harmonize & be productive

Book reviews on Bill Buxton's "Sketching the User Experience" and "Citizen Marketers - When People are the Message"

Syllabus for a recent class on "UI Design for mobile devices"