Usability Resources

Usability Resources – experts at leveraging user feedback to help organizations design winning products and services.

Designing successful products requires in-depth knowledge of a user community and its needs and challenges. Usability Resources offers effective, customizable, and affordable research options to help organizations understand their end users. If you wish, we can then help you translate those insights into great designs.

Usability Resources helps banks fight fraud!
Memento Security, a pioneer in proactive risk, fraud, and compliance management solutions, asked us to help them create a Web-based version of their product’s Trace tool, which enables fraud investigators to analyze financial transactions. Through user observations and interviews we helped define user requirements that led into the redesign of the Trace and Reporting features.
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Kay is running focus groups for the Boston VA Research Institute, Inc. (BVARI) of Boston. BVARI intends to use the results from these groups to develop a content and feature strategy for its IT portal together with planning for their strategic business plans.

We are also doing persona research for a telecommunications provider and designing the user interface of a financial services tool for a major defense contractor.

Sometimes designing to suit yourself is the right thing to do.
Learn how Craig's List, J Peterman, Burts Bees, and others became household brands. Read our QRCA Views magazine review of "Accidental Branding - How ordinary people build extraordinary brands" by David Vinjamuri for the. Listen to the podcast of Kay's interview with David.