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I show clients how to make their products more easily understandable to ordinary people. Companies hire me to improve the usability of their product through user research, usability testing, and user interface design. For organizations who wish to develop in-house UX skills I offer workshops as well as hands-on training.


PORTFOLIO
Here are some case studies that will give you a sense of how UR translates user research into simplified UIs.

I often use a mentoring approach in my work with teams so my clients gain both intuitive products and valuable skills by bringing me in!
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UPCOMING CLASS
"Principles of Usability Testing" RIVA Training Institute November 10 & 11th.

On November 13th I will give a talk on usability and localization at the Quebec Delegation. I'm also creating a webinar with QSR on qualitative coding with NVIVO for UX professionals.

BACKGROUND READING
Add Usability Research Techniques to Your Qualitative Toolbox. Provides an overview of UR's usability methods.

Get Inside Your User's Head - How to conduct a UX Interview - Here are my tips on how to carry out a successful interview with end users.
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