Usability Resources :: User research and user experience design for Web and mobile products

Usability Resources – experts at leveraging user feedback to help organizations design winning products and services.

Designing successful products requires in-depth knowledge of a user community and its needs and challenges. Companies call us when they need expert user research, usability testing, and user interface design for Web and mobile applications. We help our clients integrate user research and usability testing into products and services that are easy to learn and use.

Usability Resources helps banks fight fraud.
Memento Security creates technology used by banks and financial institutions to detect theft and other criminal activities. Through user observations and interviews we helped define user requirements and then worked with them to redesign the Trace and Reporting features. The result is a visually oriented Web-based product that is easy to learn and use. Our client was delighted with the results!
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This coming spring Kay will be teaching "User Interface Design for Mobile Devices" at Bentley University's certificate program in Human Factors. The class will focus how user research flows into mobile information architecture and user experience design.

Kay will be presenting to the New Hampshire Usability Professionals Association this March. Her topic is "Focus Groups & Moderating Skills for Usability Professionals". She will speak to how focus group insights fit into product usability.

NEW BLOG - Virtual Team Success Interviews with successful virtual organizations for an upcoming article.

Learn about our style of conducting interviews
The secret to success is preparation and rapport. "Get inside an end user's brain - how to interview"

Listen to recent podcasts and read articles we've edited for the QRCA VIEWS magazine.

Want to know more about our services and how your company might benefit from them?
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