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Usability Resources – experts at leveraging user feedback to help organizations design winning products and services. Designing successful products requires in-depth knowledge of a user community and its needs and challenges. Companies call us when they need expert user research, usability testing, and user interface design for Web and mobile applications. We help our clients integrate user research and usability testing into products and services that are easy to learn and use. 
Usability Resources helps banks fight fraud.
Memento Security creates technology used by banks and financial institutions to detect theft and other criminal activities. Through user observations and interviews we helped define user requirements and then worked with them to redesign the Trace and Reporting features. The result is a visually oriented Web-based product that is easy to learn and use. Our client was delighted with the results! REVIEW THE PROJECT > 
We just finished a user study on a touch-sensitive vacuum cleaner and another on the sign up procedure for a free trial Web site.
Constant Contact brought us in to help them with field studies to learn how their SMB and non-profit customers leverage social media to grow their businesses. In another study we visited customers to learn how they coordinate their internal workflow to produce e-Newsletters. Kay taught a class on mobile UI Design for Bentley College's HFID certificate program!
Because we work remotely with many of our clients, we wanted to learn ways to bring even more joy to our virtual consulting. We interviewed 15 virtual team leaders. The results from our research have been published in the QRCA VIEWS magazine, summer 2010.
Learn about our style of conducting interviews The secret to success is preparation and rapport. "Get inside an end user's brain - how to interview" Want to know more about our services and how your company might benefit from them? CONSULT OUR FAQ > |
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